Return & Refund Policy

Return & Refund Policy
Last Updated: October 27, 2026

Rigidityux is operated by HAIKOU TUANYI TECHNOLOGY CO., LTD. This policy applies to orders purchased directly from https://rigidityux.com/.

1. Our 30-Day Return Policy

You may request a return within 30 calendar days after your order is delivered. This is the deadline for telling us that you wish to return an item. Once we provide return instructions, please send the item within 14 calendar days, unless we agree to an extension.

For a voluntary change-of-mind return, items must be clean, undamaged, complete with their original components, and unused apart from reasonable inspection. Items that have been installed, modified, or used beyond what is necessary to inspect them may not qualify under this voluntary policy. Please use the original packaging where available, or equivalent protective packaging.

These voluntary conditions do not restrict your statutory rights to inspect goods, withdraw from an eligible distance purchase, or obtain a remedy for faulty or misdescribed goods.

2. How to Start a Return

Email support@rigidityux.com with:
• Your order number or other proof of purchase;
• The item or items you want to return; and
• The reason for the return, if you wish to provide one.

For damaged, defective, or incorrect items, please describe the problem and provide photographs if reasonably available. Photographs help us assess the issue but are not an absolute condition for exercising your legal rights.

We aim to reply within 2 business days. We will provide return instructions, any required return reference, and a prepaid standard return label or an agreed arrangement to reimburse reasonable standard return postage. You do not need to create an account to request a return.

Please contact us before sending a parcel so we can identify it and arrange the correct shipping method. Prior approval is an administrative step and does not remove a valid statutory withdrawal right. Do not return items to the original sender address on the parcel unless we specifically instruct you to do so.

3. Return Shipping and Fees

We cover standard return shipping for eligible returns from the destinations we accept orders from, including eligible change-of-mind returns. No restocking or return handling fee applies.

Please use the prepaid label or postage arrangement we provide. If you choose an upgraded or independently booked service without agreeing it with us, any reimbursement of additional costs must be discussed with us, subject to your legal rights.

4. Return Address

Return Address — Authorized Returns Only:
1374 Emerson St
Denver, CO 80218
United States

Our support team will supply the recipient details and return reference to use on your label. This address is for authorized product returns. It is not our company's registered business address, a retail store, or a statement that orders ship from the United States.

5. Damaged, Defective, Incorrect, or Missing Items

Please contact support@rigidityux.com as soon as you discover a problem. We recommend reporting visible damage or an incorrect item within 14 days of delivery so that we can investigate promptly. This request does not shorten any statutory warranty, refund, or other consumer rights.

Where goods are damaged, defective, incorrect, or materially not as described, we will provide the remedy required by applicable law, which may include a repair, replacement, price reduction, or refund. You will not have to pay necessary return or replacement delivery costs caused by our error or a qualifying product fault.

If a full order is refunded because of such an issue, we will also refund the original outbound shipping paid. For a partial-order issue, we will refund any attributable shipping amount where appropriate and as required by law. A customer is not required to accept store credit in place of a refund they are legally entitled to receive.

For missing goods or a parcel that has not arrived, contact us with your order number. We will investigate with the carrier and arrange a replacement or refund where appropriate. Purchasing optional shipping protection is not a condition of your legal rights.

6. Refund Amounts

For an eligible voluntary return, we refund the amount actually paid for the returned item, including any refundable tax. Discounts are allocated according to the original purchase. Original outbound shipping charges are not refunded for ordinary voluntary change-of-mind returns unless applicable law requires otherwise.

If shipping was free, we do not deduct a retrospective outbound shipping fee. There is no restocking fee. Any proposed reduction or refusal because an item does not meet the voluntary return conditions will be explained, and mandatory legal rights continue to apply.

7. Refund Timing and Method

We aim to inspect returned goods and initiate an eligible refund within 5 business days after receiving the return. We will email you when the refund is issued. If a refund is refused in whole or in part, we will explain the reason and how to contact us for review.

Refunds are sent to the original payment method. Banks and payment providers commonly take a further 5–10 business days to display the credit, although timing varies. We will follow any shorter deadline required by law. If you have not received the credit after the expected processing period, contact us and your payment provider so we can help trace it.

8. Exchanges and Promotional Purchases

Contact us if you would prefer a different item. Exchanges depend on availability. We will explain whether an exchange can be arranged or whether a return and separate purchase is needed.

Sale and promotional items follow the same 30-day return policy unless a specific lawful exception was clearly disclosed before purchase. If you return a complete promotional set, include all items in that set. For a partial return, we will explain the original discount allocation and resulting refund; we will not impose an undisclosed penalty.

9. Order Cancellation

Email us within 24 hours after placing an order to cancel it before shipment. No cancellation fee applies. We refund the canceled goods and any shipping charge attributable to goods that will not be sent. After 24 hours, we will check whether an unshipped order can still be stopped. Shipped orders follow the return process after delivery.

We aim to initiate a confirmed cancellation refund within 5 business days, subject to any shorter legal deadline. The payment provider's additional posting time described above may apply.

10. Mandatory Consumer Rights

This policy provides voluntary benefits in addition to your rights under applicable consumer law. It does not remove legal rights relating to faulty goods, statutory guarantees, non-delivery, or withdrawal from distance contracts.

Where EU/EEA or UK distance-selling withdrawal rights apply, eligible consumers may notify us of withdrawal within 14 days after receiving the goods and send them back within a further 14 days. A reason is not required. For withdrawal from the whole order, refundable amounts include the cost of the least expensive standard outbound delivery we offered; a premium delivery upgrade need not be refunded. We make the required reimbursement within 14 days after withdrawal notice, but may withhold it until we receive the goods or evidence that they have been sent back, whichever occurs first, where the law allows. Any deduction for diminished value must be lawful and reflect handling beyond what is needed to establish the goods' nature, characteristics, and functioning. Statutory exceptions apply only where relevant and lawfully disclosed.

11. Contact and Operator

Email: support@rigidityux.com
Phone: +1 806-803-0309
Operator: HAIKOU TUANYI TECHNOLOGY CO., LTD.
Registered Business Address: Room 509, Building D, Guangdian Jiayuan, No. 5 Jinlian Road, Jinyu Subdistrict, Longhua District, Haikou, Hainan Province, China.

Please use the United States return address above for authorized returns, not this registered business address.

Business days mean Monday through Friday, excluding public holidays affecting the relevant operation. Calendar-day deadlines include weekends and holidays.