Shipping & Delivery
Shipping & Delivery
Last Updated: October 27, 2026
Rigidityux is operated by HAIKOU TUANYI TECHNOLOGY CO., LTD. This policy explains shipping for orders placed at https://rigidityux.com/.
1. Supported Destinations
We ship to destinations for which a delivery service is offered at checkout. Availability may depend on the product, parcel size, and address. Enter your complete address to check available options before paying. The country or currency selector alone does not confirm delivery availability.
2. Order Processing
Orders are normally dispatched within 72 hours after we receive payment and the complete information needed to fulfill the order. Processing includes verification, preparation, and packing. Processing time is separate from transit time.
If an item has a different lead time, this must be stated on its product page or before you order. If we cannot dispatch within the promised time, we will contact you with the revised estimate and applicable cancellation or refund options. We will obtain agreement to a delay where required and refund canceled unshipped goods promptly in accordance with applicable law.
3. Estimated Transit After Dispatch
United States and Canada: 2–4 weeks.
Australia and New Zealand: 2–4 weeks.
United Kingdom and supported European destinations: 2–4 weeks.
Other supported destinations: 2–5 weeks.
These are estimated transit windows after dispatch. Total estimated delivery time includes the processing time above. Product-specific or service-specific timing disclosed before purchase takes priority for that order.
Remote locations, customs clearance, public holidays, severe weather, and carrier disruptions may affect timing. If your parcel is delayed, contact us for assistance. These circumstances do not remove any cancellation or other rights you have under applicable law.
4. Shipping Charges
Available delivery services and their charges are shown at checkout before payment. Charges may depend on the destination, product, weight, or parcel size. Any free-shipping promotion applies only when its stated conditions are satisfied and the discount is reflected at checkout.
We do not promise a faster service, insurance package, or priority dispatch unless that option is actually available and its terms are disclosed before purchase.
5. Dispatch Locations and Split Parcels
Orders may be fulfilled through our supply and fulfillment partners. The dispatch location can vary by product and availability; the United States return address is not a guarantee of domestic dispatch.
An order may arrive in more than one parcel. We will provide available tracking for each parcel. We do not add an undisclosed shipping charge after purchase merely because we split an order.
6. Tracking
When your order is dispatched, we will email the available tracking number and tracking link. Tracking may take a few days to show movement after a label is created. Please contact support@rigidityux.com if you cannot access your tracking or if the delivery window has passed.
7. Address Accuracy and Changes
Please provide a complete and accurate address, including any apartment or unit number, postal code, and contact details required by the carrier.
For an address change, email us as soon as possible, preferably within 24 hours of placing the order. We will check whether the change can be made before shipment. After dispatch, changes are not guaranteed. If an incorrect address results in a returned or undeliverable parcel, we will explain the available options and any reasonable additional cost before arranging another shipment, subject to applicable law. Costs caused by our error are our responsibility.
8. Taxes, Duties, and Customs
Taxes and duties collected by us are shown at checkout. For cross-border orders, customs authorities or carriers may collect import taxes, duties, or clearance charges that are not included in the checkout total, where applicable and disclosed before purchase. Where we are legally responsible for such amounts, we will not pass that responsibility to you contrary to law.
Please contact us before ordering if the treatment of import charges for your destination is unclear. We do not mark commercial goods as gifts or provide false customs values.
9. Lost, Damaged, or Missing Parcels
If your order has not arrived within the estimated window, tracking shows a problem, or a delivered parcel is missing, contact us with your order number. You can check with household members or your building's reception, but you do not need to resolve a carrier claim alone before contacting us.
We will investigate and arrange an appropriate replacement or refund in accordance with the facts and applicable law. If goods arrive damaged, retain the packaging where practical and send photographs if available. Your legal rights do not depend on purchasing optional shipping protection.
10. Cancellations and Returns
Orders may be canceled within 24 hours if they have not shipped. After that, contact us to check whether an unshipped order can still be stopped. Shipped orders use our return process after delivery. Eligible return requests can be made within 30 calendar days after delivery, with free standard return shipping arranged by us. See our Return & Refund Policy for conditions and statutory rights.
11. Contact
Email: support@rigidityux.com
Phone: +1 806-803-0309
Operator: HAIKOU TUANYI TECHNOLOGY CO., LTD.
Registered Business Address: Room 509, Building D, Guangdian Jiayuan, No. 5 Jinlian Road, Jinyu Subdistrict, Longhua District, Haikou, Hainan Province, China.